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J. Peter St. Clair, DMD Blog

IT’S JUST A WORD

February 15, 2024

Filed under: Uncategorized — jpeterstclair @ 12:53 pm

When we ask for a Kleenex or a Ziploc we may not necessarily get that brand, but we know we will get a tissue or a sealable plastic bag.  It is always interesting to me hearing the different things people say in the dental office that seem to be “standard” among the general population.

For example, most people use the term “Novocain”. Even dentists, including myself, use this term daily to describe the local anesthetic used to anesthetize or “numb” teeth before they are worked on. Novocain, apparently still available for purchase, has not been used in dentistry for probably 100 years, but we still use the term because everyone seems to know what we mean. We may say “Novocain” but that is not what we are writing in your medical record.

Another term that is commonly used by patients and those in the dental office is “cleaning”. This term is a poor choice of words to accurately describe the service that a hygienist performs. The problem with this word is that it downplays the actual procedure. “I need to cancel my cleaning appointment. Oh, you don’t have anything for me for 2 months? That’s okay, it’s just a cleaning”, is commonly heard in the dental office.

We say “cleaning” because it’s easier than saying, “We’ll see you Monday, Mary, for your periodontal maintenance and exam which includes a full periodontal exam, scaling and polishing of all surfaces of the teeth, full dental exam, oral cancer screening and an update from the doctor to review this information with you.” If you have, or should have your teeth cleaned every 3-6 months, the word “cleaning” to describe the service being performed is very inaccurate.

The term “crown”, or “cap” as some people use, usually make patients cringe. “I need a crown? I thought I just needed the filling replaced”, is common to hear. Patients tend to think that they are losing their tooth if they need a crown. While this is not the case, what if the dentist said that you need an onlay? Have you heard that term?

I read an article in the paper recently entitled, “Are Crowns Made in a Day Worth the No Wait?” This article describes some of the uses of CAD/CAM (computer-aided-design / computer-aided milling) technology to produce “crowns” for teeth the same day in the dental office. The technology is used in about 10-15% of dental offices.

In the article mentioned above, there was not one mention of the term onlay. An onlay, or partial crown, for lack of a better description, is one of the major advantages of CAD/CAM technology. It often allows the dentist to perform more minimally invasive dentistry for specific teeth.

The primary focus of the article was to point out that these CAD/CAM crowns may not be the best choice for patients or dentists if used on front teeth. The argument is that a dental ceramist in a dental laboratory can make “prettier” teeth than a dentist can in a dental office. While this may be true for some circumstances, the column downplayed some of the major advantages I see with the use of this technology. We say “crown” but it really means, “an indirect, bonded, protective restoration.” A “crown” may cover the whole tooth or just part of the tooth.

The materials we use and the services we perform in the dental office are constantly changing. Let the dentist and dental hygienists use their knowledge, skills and technology to do great things to care for your dental health. Don’t get hung-up on words. Ask questions! Keep an open mind and become an active participant in your dental health.

Dr. St. Clair maintains a private dental practice in Rowley dedicated to health-centered family dentistry. He has a special interest in treating snoring, sleep apnea and TMJ problems. If there are certain topics you would like to see written about or questions you have please email them to him at jpstclair@stclairdmd.com

NEWER IS NOT ALWAYS BETTER

February 5, 2024

Filed under: Uncategorized — jpeterstclair @ 1:04 pm

There have been lots of changes over time in the materials used to restore teeth. Many of the materials I use today were not in existence when I started practice in the 1990’s. The most significant changes have been to materials that are tooth-colored.

There are very few patients who ask for gold or silver fillings any more. And, while some of these newer materials are tooth colored, there are factors which need to be considered in determining what material is appropriate for each individual situation. The longest lasting restorations I have ever seen are gold done by dentists who really knew the art of working with gold.

As I said last week – The best dentistry is No dentistry. Prevention of decay and other factors that require teeth to be restored is the best defense to not needing restorative dental work. Keeping up with maintenance cleaning appointments and listening to your dental team’s recommendations regarding diet, homecare and other forms of prevention, such as nightguard use, is key to avoiding many dental problems.

One of my favorite quotes in dentistry comes from a pioneer dentist who was killed in a plane crash back in the 1970’s named Bob Barkley. Aside from being the one who said “The best dentistry is No dentistry”, he also said, “The goal of dentistry is to make the patient worse at the slowest possible rate”. I think about this quote all the time when making recommendations and treating patients. Sometimes it leads me to recommend more extensive treatment, and other times it leads me to not recommend any treatment at all, even despite apparent need. It really depends on many factors.

Dr. Barkley also coined the phrase “co-diagnosis” which refers to the patient taking an active role in their dental health. It is the role of the dentist to not only educate the patient on their specific situation and different options for care, but to also extract (pun intended) from the patient their goals for their dental health. It is so important to think beyond the immediate fix sometimes. Taking the time to talk to patients about why things are happening, and about their choices for prevention and treatment, allows patients to become active participants in their health.

There are barriers to this model. One of the biggest issues facing both dentists and patients today is the role of patient’s dental benefits. The trend is less costly plans with fewer benefits and restrictions on providers. To get the maximum (or sometimes any) benefit, the patient must seek a dentist who is “in-network” with a particular plan. I would encourage staying away from any dental plan that forces you to see specific providers. You should always have a choice.

My simple suggestion is to take a more active role in your own dental health. Think forward and ask your dentist or dental hygienist about things that can make your situation worse at the slowest possible rate. You very well may be doing fine, or just need a couple of tweaks to your home care regimen. Find a dental team that listens to your concerns and takes the time necessary to establish a plan that makes sense and you are on board with.

Dr. St. Clair maintains a private dental practice in Rowley dedicated to health-centered family dentistry. He has a special interest in treating snoring, sleep apnea and TMJ problems. If there are certain topics you would like to see written about or questions you have please email them to him at jpstclair@stclairdmd.com

WHAT’S IN YOUR MOUTH?

January 29, 2024

Filed under: Uncategorized — jpeterstclair @ 12:16 pm

Dentistry is full of old, new, and emerging technology. For example, the different ways to use dental implants over the last 30 years has been a major game changer in the field of dentistry. Likewise, CAD/CAM technology (computer-aided design and manufacturing of dental restorations) has seen steady growth over the same 30 years. Here is a little background on the some of the reasons this technology is here to stay.

Let me start by saying that the best dentistry is NO dentistry. Prevention of decay and other destructive things that happen to teeth is the best line of defense. Having said that, the fact of the matter is, there are many people who need things done to their teeth to preserve them for their lifetime.

Dental amalgam (silver filling) was introduced to dentistry well over 100 years ago. It proved to be one of the major contributors to saving many teeth that were in need of repair. Dental amalgam is a very hard material which can last for many years. However, there are many aspects of dental amalgam that are undesirable. It is ugly, tooth preparation needs to be more aggressive to retain it, the material breaks down over time, and it contains mercury. Dental amalgam is not used in most of Europe and has been dying a slow death in the United States over the last 30 years.

Progressive dentists, who were interested in providing better, longer-lasting dentistry, learned the skill of using gold. Despite the way you feel about gold in your mouth, done well, gold is still one of the best, most biocompatible and longest lasting materials used to protect teeth. Gold has also been dying a slow death mainly due to the fact that patients prefer tooth-colored restorations.

Then composite resin was introduced. It started as a filling material used to fill cavities on front teeth and eventually evolved enough to be used in back teeth. Dental composite, an ultraviolet light-cured resin, is the main direct restorative material used in dentistry today. It has become the amalgam replacement. It is relatively esthetic, chemically bonds to tooth structure, and allows for much more conservative tooth preparation. However, it is much softer than natural tooth structure and therefore has its limitations.

Dental amalgam and composite are what we in dentistry call direct restorative materials. This means that a cavity preparation is made and the material is directly placed in the tooth. This is different than gold or porcelain which are considered indirect materials. These are manufactured and then cemented or bonded to tooth structure.

When a tooth needs a larger filling, specifically one that needs to cover the cusp of a tooth due to fracture, risk of fracture due to cracks, or has undergone extensive destruction due to decay, direct materials like composite are not indicated due to wear factors. Indirect materials are more appropriate and are much longer lasting.

The advantage of CAD/CAM is the ability to provide stronger, esthetic, indirect materials in addition to being more conservative in tooth preparation. Next week I will continue this subject with the specific uses of this technology.

Dr. St. Clair maintains a private dental practice in Rowley dedicated to health-centered family dentistry. He has a special interest in treating snoring, sleep apnea and TMJ problems. If there are certain topics you would like to see written about or questions you have please email them to him at jpstclair@stclairdmd.com

IT’S YOUR CHOICE

January 22, 2024

Filed under: Uncategorized — jpeterstclair @ 12:04 pm

I attended a continuing education seminar entitled, “Making it Easy for Patients to Say Yes”. The name of the seminar is a bit deceiving. You might think that it was about how to “sell” people into dental treatment. It was quite the opposite.

I am a firm believer in educating patients about their own dental health with the help of things like photography. I also think it is important to spend as much time as necessary to bring the patient’s dental I.Q. to a level that allows them to make more educated decisions about the degree of dental health they wish to achieve. Some people require more time than others, and some are not interested in the dialogue.

Although this seminar did confirm that educated patients make better decisions, it highlighted the fact that it is more important for the dentist to understand the patient, and where they are in their life. In order for this to happen, time is needed to build relationships with people.

This sounds pretty basic. However, the presenter of this seminar, who is a well-known figure in the dental world, felt that this relationship-based aspect of dental care is missing in most dental offices. Why? The cost to run a dental business, and many times the influence from insurance companies, creates the need to speed things up. Shortening the time the dentist/physician spends with the patient is a common goal in health care these days.

Most patients who require extensive dental treatment know that they have issues. They may not understand the extent of their issues, but they know things are not right. It is easy to move patients toward treatment if they have pain, or something is broken. However, patients who do not have pain or broken teeth may still have dental needs and require a different approach.

Before any educating is done, or before any treatment is discussed, it is vital for the dentist to understand more about the person behind the teeth. Sure, there are patients who come into an office and just want a tooth extracted, or know they need a root canal, but most people who go to the dentist have the desire to keep their teeth and be healthy. The fact of the matter is, even if the patient knows they need extensive work, they may not be in the right place in their lives to accomplish this goal.

There is no disputing that dentistry can be a significant investment, especially if you are in need of extensive work. Based on commercials I have seen, there are dental providers out there who make it seem like removing your teeth and replacing them with dental implants is the latest and greatest; you never have to worry about your teeth again! Buyer beware. This is typically not a good strategy, for many reasons. Sure, if all your teeth are non-salvageable, you can certainly use dental implants to help replace missing teeth. However, taking good teeth out because you think it will save you time and money at the dentist over your life is a false assumption. Health takes effort.   

Do you rely on what dentist an insurance company says you can see, or what procedures are covered? Or do you believe that you are not only responsible for your own health, but you are also your own best advocate? The relationship you develop with a provider who takes the time to understand your specific situation, and you feel comfortable with, is in your best short and long-term interest.

The absolute key to better dental health is regular maintenance. It’s like what you hear for investing – start early and be consistent. The rewards for your dental health are gifts that keep on giving.

Dr. St. Clair maintains a private dental practice in Rowley dedicated to health-centered family dentistry. He has a special interest in treating snoring, sleep apnea and TMJ problems. If there are certain topics you would like to see written about or questions you have please email them to him at jpstclair@stclairdmd.com

SWEET TOOTH

January 17, 2024

Filed under: Uncategorized — jpeterstclair @ 3:52 pm

Dental caries (cavities, decay) is still very prevalent in today’s society. There are many factors that contribute to dental decay. In addition, there are some people who are more susceptible to decay than others. In a recent article in the Journal of the American Dental Association (JADA), sugar-sweetened beverages, one of the main culprits for dental decay, was discussed.

Dental decay is a multifactorial disease characterized as an infectious process during which carbohydrates are fermented by specific oral bacteria at the tooth surface. This results in acid production and enamel breakdown. It should be noted that the beverages described in this column are not the only things that lead to dental decay. Anything rich in carbohydrates or with high acidity can lead to decay. In addition, the right bacteria, genetics, insufficient home care, and salivary flow are all contributing factors.

With regard to beverages specifically, as described in the JADA article, the main carbohydrate additives to note are sugar, lactose, high-fructose corn syrup, sucrose, fructose, glucose, maltodextrin, and honey. The beverages to watch for containing these are milk – yes milk, flavored milk, 100 percent fruit juice and vegetable juice, soda, juice drinks, sports drinks, flavored water, flavored tea and coffee, energy drinks, smoothies, and nutritional supplements.

People usually consume multiple beverages daily. As I have described in past columns, one of the worst things you can do is to drink these kinds of beverages slowly throughout the day. Constant introduction of carbohydrates over a prolonged period feed bacteria and never allow the saliva to neutralize the oral environment. If you have decreased salivary production, this makes the situation much worse.

Here is a list of recommendations as stated in the JADA article:

  1. Consume these types of beverages at meals only
  2. Limit these types of beverages to once per day and to 12 ounces
  3. Consume these beverages within a 15-minute time frame
  4. Using a straw is preferable
  5. Replace these sugary beverages with artificially sweetened or unsweetened beverages. ** I would add to that preferably non-carbonated
  6. Brush teeth with fluoridated toothpaste 20 minutes after intake
  7. Chew sugar free gum immediately after intake
  8. Rinse mouth with water immediately after intake

Dental decay is preventable. Following the guidelines above, and practicing good oral hygiene can prevent the most common reasons for decay. It is important to note that most people have plenty of room for improvement with their oral hygiene. Brush your teeth right before your next dental appointment and then ask your hygienist or dentist to assess how well you are doing at plaque removal. You may be surprised at what you’re missing.

Dr. St. Clair maintains a private dental practice in Rowley dedicated to health-centered family dentistry. He has a special interest in treating snoring, sleep apnea and TMJ problems. If there are certain topics you would like to see written about or questions you have please email them to him at jpstclair@stclairdmd.com

OROFACIAL PAIN

January 8, 2024

Filed under: Uncategorized — jpeterstclair @ 12:19 pm

There are many people who suffer with pain involving some area of the head. Toothaches can cause pain, but these are mostly avoidable with proper diet, home care and regular visits to your dentist. Teeth can also play an indirect role in facial/head pain.

Orofacial pain includes a number of clinical problems involving the chewing (masticatory) muscles and/or temporomandibular joints (TMJs). Problems can include TMJ discomfort involving muscle spasms in the head, neck, shoulders and/or jaw, migraines or other types of tension headaches, pain with the teeth, face or jaw; and can even play a role in anxiety and/or depression.

You swallow approximately 2,000 times per day, which causes the upper and lower teeth to come together and push against the skull. People who have an unstable bite, missing teeth, or poorly aligned teeth can have trouble because the muscles work harder to bring the teeth together, causing strain. People with seemingly good teeth/bite are also susceptible. Pain can also be caused by clenching or grinding teeth, trauma to the head and neck, or poor ergonomics. Temporomandibular disorders (TMD) affect more than 10 million Americans. Your TMJ’s are located where the skull connects your lower jaw to the muscles on the sides of your head and face controlling the joint’s movements. Women between the ages of 20 and 40 are often more frequent sufferers because of the added estrogen in their bodies.

One in eight Americans suffers from headaches. Experts estimate that 80 percent of all headaches are caused by muscle tension, which may be related to the bite. Clenching the jaw muscles creates tension in the muscles that close the jaw, the main one of which is the temporalis muscle. Signs that may indicate a headache from dental origin include: pain behind the eyes, sore jaw muscles or “tired” muscles upon awaking, teeth grinding, clicking or popping of the jaw joints, head and/or scalp is painful to the touch, earaches or ringing, neck and/or shoulder pain, and dizziness. Keep in mind that in a 24-hour period of time, your teeth should only touch 10 minutes total. If you clench or grind your teeth, your teeth are touching much more than that and I can promise you that something in the masticatory system is being affected.

Sleep disorders can also play a role. I am not just talking about sleep apnea. There are a wide range of sleep disorders and some of them will cause people to clench and/or grind as a defense mechanism of the body to achieve proper air flow.

Dentists have a variety of ways to help relieve orofacial symptoms. One way to treat these problems is called an orthotic, or splint, that is worn over the teeth to help stabilize the bite; kind of like an orthotic some wear in their shoes for alignment and balance when standing. Permanent correction may require equilibration (reshaping teeth), prosthetic dentistry and/ or orthodontics. Many use a splint on a daily basis to avoid having these other treatments done.

Orofacial pain can range from tolerable to debilitating. Maintaining or correcting your bite ensures optimal health, and proper care will help reduce or eliminate orofacial pain or discomfort. If your dentist can not help you, ask for a referral.

Most important lesson of the day: The optimal rest position of the jaw (minus the 10 minutes the teeth touch in 24 hours) is lips together, teeth slightly apart, the tip of the tongue resting just behind your upper front teeth, and you should be breathing through your nose.

Dr. St. Clair maintains a private dental practice in Rowley dedicated to health-centered family dentistry. He has a special interest in treating snoring, sleep apnea and TMJ problems. If there are certain topics you would like to see written about or questions you have please email them to him at jpstclair@stclairdmd.com

MAKE IT STICK

January 2, 2024

Filed under: Uncategorized — jpeterstclair @ 12:46 pm

Happy New Year! So, how does it feel being back at work? Or, if you are retired, does today feel like any other day? For many people, the New Year is time for resolutions. Gym memberships go up and so do sales of healthier food. I don’t know about you, but I have trouble sustaining many of my “resolutions”. Change is difficult.

During the time I had off this past week, I re-read a book I read a few years ago. It is called “The Slight Edge” by Jeff Olson. One of the main points in this book is that change or improvement in our lives comes one day at a time. It is the small decisions that we make daily, that we often consider insignificant, which mold who we are.

In a recent column on New Year’s resolutions in the Wall Street Journal the author says, “Typically, though, people fail to stick to their annual goals because the resolutions are too demanding, vague or unrealistic.” One of the strategies recommended is to predict in advance what the roadblocks will be and how you will manage them. In addition to that, I have found that a daily reflection of all the day’s events and the changes I would make will make for a better tomorrow.

Changing routines is probably one of the hardest things to do. However, changing routines is probably one of the most important things to do. Striving for improvement in our lives by changing our routine usually improves the quality of life.

Going to the dentist is a routine. It is not part of your daily routine but it should be part of your overall routine for staying healthy.  One of the biggest challenges I see in the practice of dentistry is changing people’s routines. Changing my own routines is tough enough; how does someone motivate someone else to change their routine? I think legendary coach John Wooden sums it up best when asked how he was so successful motivating his players for so many years. He said it was his ability to get his players to do what they didn’t want to do in order to get the results they wanted.

When someone goes to a dentist with a problem and has not seen a dentist for one, five, ten, or twenty years, it is easy to “fix” the immediate problem. The thing that is not easy to do, for any dentist, is to get those people to come back – to change their routine. While it is the dentist’s job to “fix” the problem, it is also their job to motivate people to see the bigger picture. Some people can be motivated to do those things they don’t necessarily want to do to achieve their goal (health), and others cannot.

Our priorities dictate our routines. Priorities need change just as much as routines. If our priorities include health, we will spend money on a gym membership or home fitness equipment, go to the doctor or dentist on a regular basis, and eat things that are healthy. If hypertension could be controlled by regular exercise and/or medication, doesn’t that beat an early heart attack? If periodontal (gum) disease, which doesn’t hurt and 75% of the population has some form of, could be controlled by regular visits to the dentist, doesn’t that beat losing your teeth?

Changing your routine to improve your quality of life is worth every penny you may spend on it. As Jeff Olson says in his book, “You can’t change the past. You can change the future. The right choices you make today, compounded over time, will take you higher and higher up the success curve of this real-time movie called ‘your life’.” Best wishes for positive change in 2024!

Dr. St. Clair maintains a private dental practice in Rowley dedicated to health-centered family dentistry. He has a special interest in treating snoring, sleep apnea and TMJ problems. If there are certain topics you would like to see written about or questions you have please email them to him at

21 SUGGESTIONS FOR SUCCESS IN 2024

December 19, 2023

Filed under: Uncategorized — jpeterstclair @ 2:01 pm

At the end of each of the past 18 years, I have used this space to publish these 21 Suggestions for Success authored by H. Jackson Brown, Jr.

Cut this out and put it on the refrigerator. Read this list often and take these suggestions to heart. The more of these you achieve, the better place you are for having your best year ever in 2024.

  1. Marry the right person. This one decision will determine 90% of your happiness or misery.
  2. Work at something you enjoy and that’s worthy of your time and talent.
  3. Give people more than they expect and do it cheerfully.
  4. Become the most positive and enthusiastic person you know.
  5. Be forgiving of yourself and others.
  6. Be generous.
  7. Have a grateful heart.
  8. Persistence, persistence, persistence.
  9. Discipline yourself to save money on even the most modest salary.
  10. Treat everyone you meet like you want to be treated.
  11. Commit yourself to constant improvement.
  12. Commit yourself to quality.
  13. Understand that happiness is not based on possessions, power or prestige, but on relationships with people you love and respect.
  14. Be loyal.
  15. Be honest.
  16. Be a self-starter.
  17. Be decisive even if it means you’ll sometimes be wrong.
  18. Stop blaming others. Take responsibility for every area of your life.
  19. Be loyal and courageous. When you look back on your life, you’ll regret the things you didn’t do more than the ones you did.
  20. Take good care of those you love.
  21. Don’t do anything that wouldn’t make your Mom proud.

Best wishes for a happy, successful, and healthy 2024. Happy New Year!

Dr. St. Clair maintains a private dental practice in Rowley dedicated to health-centered family dentistry. He has a special interest in treating snoring, sleep apnea and TMJ problems. If there are certain topics you would like to see written about or questions you have please email them to him at jpstclair@stclairdmd.com

BRIGHTENING YOUR DAY

December 14, 2023

Filed under: Uncategorized — jpeterstclair @ 1:09 pm

In a recent poll, people were asked if they would choose a cosmetic makeover, liposuction, facelift, or teeth whitening if money was no object. 52% of those surveyed said they would choose teeth whitening. While there are many ways to whiten teeth, including professionally in the dental office, consumers are spending over $1 billion per year on over-the-counter (OTC) whitening products. People want whiter teeth because it makes them look better.

Almost all whitening products will lighten teeth to a certain extent because they all contain hydrogen peroxide or a derivative. The controlled environment of the dental office and the quality of the materials used usually provides the most predictable and most effective results. If you choose to use OTC products you may not get nearly the same result you would with having it professionally done. However, I will admit, I have seen some good results with certain OTC many products. Just beware – there are many gimmicks out there.

All forms of tooth whitening can have side effects, including gum irritation and sensitive teeth. These side effects are normal and usually subside once the treatment has stopped or shortly thereafter. We will often recommend the use of a “sensitive” toothpaste a month or so prior to starting whitening to help ward off tooth sensitivity. Another advantage to having it done professionally, is the support you have from the dental staff guiding you through the process. This makes the treatment faster and more effective.

The issue with overusing whitening products is the continuous assault of the pulp or nerve of the tooth through any exposed dentinal or root surface by the bleaching gel. If the whitening is causing tooth sensitivity it means the gel is affecting the pulp of the tooth in some way. In the short-term that’s usually not an issue and the pulp recovers. Whitening products should be used as an initial treatment, and then for occasional “touch-ups”.

In my experience, I have never seen permanent damage done to teeth if the whitening products are used properly. It is important to note that different kinds of teeth require different strengths of bleaching to get the desired result. These different “types” of teeth also have varying levels of sensitivity to the bleaching products.

Teeth in patients 30 and under, and teeth that are yellow in appearance, typically take less time to achieve the desired result. These teeth are also the most susceptible to the side effects of bleaching. People with recession are also more susceptible to sensitivity. This group will usually see great results with professional at-home tray whitening in about 2 weeks.

The older and darker teeth are, the more time it takes to lighten them and the less susceptible they are to side effects. For example, I treated a patient with severe staining due to tetracycline medication as a child who was told his teeth would not lighten all that much. He did at-home professionally monitored bleaching every night (or almost) for 9 consecutive months and got amazing results. That is atypical and should never be done without supervision.

There is nothing quite like a bright beautiful smile. The simple process of teeth bleaching can completely change a smile. There are some OTC products that are perfect for some patients as long as the included directions are followed. For those who have more bleach challenged teeth or want more predictable results, professional whitening is advised.

Teeth Whitening makes a great present too!

Dr. St. Clair maintains a private dental practice in Rowley dedicated to health-centered family dentistry. He has a special interest in treating snoring, sleep apnea and TMJ problems. If there are certain topics you would like to see written about or questions you have please email them to him at jpstclair@stclairdmd.com

COMMUNICATION IS EVERYTHING – PART 2

December 6, 2023

Filed under: Uncategorized — jpeterstclair @ 4:38 pm

Last week I discussed the importance of communication in any relationship; specifically, the healthcare provider/patient relationship. Trust is mutually built as this relationship develops over time.

“There’s not enough time in the day.” Have you ever used this excuse? I said it yesterday to someone. We all tend to waste a lot of time, or at least don’t use the time we have as effectively as we could. You would think that in our technology-filled world, time management would be easier. I think that some of this technology gets in the way by adding even more of a time commitment to things that reduce interpersonal communication.

Here’s an example. It’s time to buy a new car. There are many different car brands, and within those brands are many models. No matter what dealership you go to, they will gather a minute amount of information about you, or maybe none at all, but guaranteed, they have a car on their showroom floor that they tell you is the right car for you. They will spend a countless amount of time talking about the many new features that their brand has, and the options between different models. If the salesman worked for a different car company, or if you went to a different dealership, you would hear the same reasons why that brand is right for you. Their goal is to sell you a car.

Dental offices can be like that too. If the dentist spent all their time talking about the array of technological gadgets and how they were right for you, how would you feel? You would feel like you were trying to be “sold” something. Having said that, there are many great technological gadgets that improve the whole experience of patient care out there. There are also many ways to do most things, but technology is not the solution; it is simply a tool used in patient care.

Branding draws us in. You may have a preconceived notion that a particular make of car is what you “need”, or see a dental advertisement that attracts your attention, such as “invisible” braces. However, there are many different brands of cars and dental aligners that would satisfy your needs.

Whether it is a car or teeth, there are often gaps between the “seller” and the “buyer”. There is a gap between what we really need and what we think we need. There is another gap between what the dentist or salesman thinks we need, and what we think we need. And, more specifically, there is often a serious gap between the value most dentists have, and the value they feel they can discuss with patients. Sometimes we feel we don’t have the time to discuss these things, and other times we are afraid we will scare you away.

Dental care is such an important part of overall wellness. Remember, just because it doesn’t hurt does NOT necessarily mean everything is okay. Collaboration with a dental team who puts the patient’s best interests first is key to good dental care.

Dentists and dental team members need to communicate facts and truths. They need to convey expertise and enthusiasm. This goes back to the idea of time I have mentioned so often in the past. Dentists and dental teams need to spend time with patients, be involved with co-diagnosing issues with patients, not hard-selling with little information. This creates a caring environment where the patient can be involved in the process of choosing the level of care that is right for them.

Dr. St. Clair maintains a private dental practice in Rowley and Newburyport dedicated to health-centered family dentistry. If there are certain topics you would like to see written about or questions you have please email them to him at jpstclair@stclairdmd.com. You can view all previously written columns at www.jpeterstclairdentistry.com/blog.

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